Common Issues & Solutions

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Please review the following known issues to see if they fix your problem. If you are still experiencing trouble, please submit the form below.

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• It won't let me send a message.

  • Solution: You must select a provider and subject in order to submit the message.​ Please watch the instructional video (located on this page) for refill request instructions (refill requests are sent the same exact way).

• When I get to appointment scheduling, it says no appointments are available.

  • Solution: After you select the Reason for Visit, the page will refresh with available times. It automatically shows the current date, which will never have times available, since we don't allow same-day scheduling through the patient portal. Select other days on the calendar to view other days; the ones circled in green have available slots that fit your Reason for Visit. Please watch the instructional video (located on this page) for appointment scheduling instructions.

• It won't let me pay my bill.

  • Solution: You may not have any charges yet on your account. If you are self-pay, check back in a few days. If you are going through insurance, it could take up to a couple of months for a charge to appear, because your insurance has to tell us what your financial responsibility is for your appointment.​

• I don't know which Reason for Visit to choose.

  • Solution: Under the drop-down menu for Reason for Visit, there is a blue link that says "What reason should I choose?". Click this link; it describes each reason, including the visit length, and you can select the reason you want from that window. Please watch the instructional video (located on this page) for appointment scheduling instructions.